We're here to help!

And suddenly, we're counting down to Christmas! That happened fast. How is the shopping going?

We figured we may have a few new customers as we come into the holiday season. And even more after it's over!  A latex store gift certificate is a great way to share the shiny. To any newcomers we would like to welcome you! We thought we might offer a bit of information on our products and how to shop on our site. 

We guarantee that our clothing and gear are free of manufacturer flaws when you receive it. When you receive your latex, it will be in a quality, brand new condition. All of the clothing and our toys as well are talc-ed to preserve their condition. When you receive your product, you'll want to wash it and remove the talc before you use it.

If your latex item become damaged within a year of your purchase we will replace that item at a reduced price to you.

One of the most often issues customers have with their purchase is size.  To avoid returning your latex purchase, we encourage you to use our Size Chart to pick the right size and follow the directions for measuring. We also have helpful pictures to show you exactly where to measure yourself.  You can also call us directly at our toll free number 866.945.2839 for sizing help.

This leads us to the types of payment we accept. If you want to place an order on the web, you can use a credit card, PayPal account or a money order. If you wish to order offline, you can fax or mail us your order. If you want to make a purchase with a Money Order please go to our store and place your order and select the Money Order option so we have a record of exactly what you are ordering. We can only accept your credit and through fax. Also, we do not accept personal checks. 

Of course, there are more details about returns located here on our site. In fact, everything about I mentioned in this post can be found on our Policies Page. We encourage our customers to read this page when you are considering ordering from us. Above all, we want happy satisfied customers, and the that end we go the extra mile to make sure your experience with The Latex Store is a good one. Happy latex shopping!!